330 Highway 7 East PH3 Richmond Hill ON L4B 3P8

PLEASE READ CAREFULLY.
BY USING OUR SERVICE YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS OF USE.

IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE. TORONTO LIMO STAR RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.

* ON TIME GUARANTEE:

If we are 15 minutes late, your ride is free. To qualify, customers must reserve online and at least 24 hours in advance. Excludes weather-related delays. Covers total fare value up to $100, and excludes tolls, tips and surcharges.

** CORPORATE 50% FIRST RIDE DISCOUNT:

The 50% off your first ride, corporate discount, is applicable after a valid appointment has been set up to discuss the setting up of a corporate account. Discount is applicable to an airport sedan reservation and will be applied as a discount on the second month’s invoice.

RESERVATIONS:

We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability.

DAMAGES RESULTING FROM YOUR ACT:

Toronto Limo Star Inc will charge you the cost of cleaning the vehicle as result of you or your authorized party Getting Sick in or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.
If the vehicle is put out of commission due to damages resulting from your party you will be responsible for compensating Toronto Limo Star for lost revenue until the vehicle is returned to service.

CREDIT CARD TRANSACTIONS:

We take an authorization for the full amount on the card to guarantee funds availability 72 hours prior to the scheduled ride, it may show as a “Pending” or “posted” if you check your credit card account statement online. The authorization amount may be higher than the expected charges in the event you decide to make additional stops or change your destination. We will then finalize the charges on your card after the trip has been completed. All receipts are sent by email.

DISPUTES:

Corporate clients with established corporate accounts, all charges of the invoice will be considered correct and due upon receipt unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.

Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct, unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.

COLLECTION FEES:

You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due in cases of non-payment.

RATES CHANGES:

Toronto Limo Star can change the rates and any of the services, charges, costs, fees, and expenses at any time without prior notice.

ITEMIZED INVOICES:

Corporate clients with established corporate accounts, Itemized invoices will be sent regularly as “Due upon receipt” at the end of each month.

Individual accounts and personal profiles, Itemized invoices are sent only when requested.

PAYMENT DUE DATE:

Corporate clients with established corporate accounts, All payments should be received no later than 15 days from the invoice date unless otherwise agreed on in the contract. Payments not received within the time frame allowed shall occur interest charges added of 24% yearly or 2% monthly.

Individual accounts and personal profiles, All payments should be received after executing the ride. For credit card holders the total charge will be charged to their credit card after completion of the ride.

POINT TO POINT FARE:

Point-to-point service is calculated based on mileage and zones. This service is not for a set period of time, just the time needed to travel from point A to point B. if you need a vehicle for “X” hour(s) please reserve the hourly service.
Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.

HOURLY RATES:

Packages of Vehicles rented hourly. Certain hourly minimums and zones restrictions apply.

WAITING TIME:

Toronto Limo Star provides 30 minutes for domestic flights and 45 minutes for International flights based on the reported flight arrival time for airport pickups only.
A 10 minute grace period is granted for all other pick-ups. Waiting time will be charged at 1-minute increments (at the hourly rate of the selected vehicle) after the grace period.
Toronto Limo Star monitors all domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time the flight touches down.
Train station: train schedules can’t be monitored accurately, Therefore, billing begins at the scheduled pick-up time.

STOPS:

Price per stop varies based on distance and location, please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.

TOLLS:

All round trip tolls are billed to the customer depending on the route chosen. Toronto Limo Star will charge for all round-trip tolls to and from the designated destination. Toronto Limo Star only collects the tolls, We do not charge them.

MEET & GREET:

Meet and Greet Airport Service is offered at an additional charge. parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 45 minutes free for domestic flights and 60 minutes free for international flights from the arrival time.

PARKING:

All parking fees and other airport regulatory fees are additional (usually $8.00-$16.00 depending on time). We do not charge them, these fees go directly to the airport parking lots.

GRATUITY:

A Tip (gratuity) is added to every trip, there is no need to tip anything additional to the drivers unless you would like to.

BABY SEATS:

Toronto Limo Star recommends that parents get their own baby seats however we can provide one for an additional $25 per seat (please mention that you will need a baby seat when you place your reservation).

HOLIDAYS SURCHARGES:

A holiday and Severe Weather surcharge may be applied to trips occurring on national/religious holidays or days with inclement weather.

SERVICE ERROR:

In the event of a vehicle breakdown or service Error, Toronto Limo Star will make every attempt to provide a replacement vehicle (may be through a 3rd party affiliate) that is equivalent to the original reservation. Toronto Limo Star cannot be held liable for missed reservations/appointments due to a service error.

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